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SQL Server Backup Issue - VSS Writer Service Added to SysAdmin Role in SSMS

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Hello,

I am trying to use Carbonite to backup our SQL database, but it is failing to do so.  I contacted Carbonite and they sent me to a KB article they had which recommened to check that the SQL Server VSS Writer Service is added to the sysadmin role in the SQL Server Management Studio. 

Need help in actually doing that.  If anyone has any suggestions, I'd appreciate it.

Thanks!


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